I wanted to review what’s been happening since the end of July. Last month, I accepted a temporary job as a technical support representative at a call center. I learned what it’s like to help people over the phone while being measured against using standard scripts and call duration.

Let me put it this way: I have much more respect for the people who work the other end of those 1-800 support lines. It is tough work in an unforgiving environment with limited options to solve customers’ problems.

I have moved on from that position, however, and am enjoying the challenges of my new job providing IT support to a community business in southeast Michigan.

You may have noticed the lack of specificity about where I worked at the call center and since. In part, that is due to confidentiality requirements.

I will continue to blog on occasion about technology, books, movies, and other topics as I can. I am still available for consulting work and freelance writing, but I would need to evaluate that work to avoid any potential conflicts of interest and if the scope of the project fits in with my work schedule.

That said, I want to thank everyone who’s followed this blog. Stay tuned for updates as they arise.