Job Blogging

I wanted to review what’s been happening since the end of July. Last month, I accepted a temporary job as a technical support representative at a call center. I learned what it’s like to help people over the phone while being measured against using standard scripts and call duration.

Let me put it this way: I have much more respect for the people who work the other end of those 1-800 support lines. It is tough work in an unforgiving environment with limited options to solve customers’ problems.

I have moved on from that position, however, and am enjoying the challenges of my new job providing IT support to a community business in southeast Michigan.

You may have noticed the lack of specificity about where I worked at the call center and since. In part, that is due to confidentiality requirements.

I will continue to blog on occasion about technology, books, movies, and other topics as I can. I am still available for consulting work and freelance writing, but I would need to evaluate that work to avoid any potential conflicts of interest and if the scope of the project fits in with my work schedule.

That said, I want to thank everyone who’s followed this blog. Stay tuned for updates as they arise.

Seth Godin’s Linchpin: Work in a Factory or Create Something Meaningful

The only work worth doing has no roadmap, no guidance for success, and is not made to be marketable. In other words, according to author and blogger Seth Godin, your real work in life is making art.

Art is not necessarily something painted or sculpted or written. You can exhibit your art in any job by expressing yourself and connecting with those you encounter. If you perform these expressions and connections in a genuine manner, giving of yourself without expectation of return, you can inspire others to new understandings of themselves and the world.

Create art, make connections, and inspire change and you will become a linchpin—a part on which an enterprise depends and cannot easily replace.

The alternative is to be a cog in the machine, doing a job with specifications, directions, and no responsibility for the overall outcome. On the upside, you’ll get paid for your time regardless of how much you improve a company’s profits (or deepen its losses). On the downside, cogs, doing jobs set out for them, are easily replaced. Consequently, cogs have no real job security and make little money.

Linchpins are leaders and inspire others, but this happens by example, not by policy:

You can’t say, ‘Get more excited and insightful or you’re fired.’ Actually, you can, but it won’t work. The front-desk worker at a hotel who runs out in the middle of the night to buy gym shorts for a guest isn’t doing it out of fear of being reprimanded. He does it because he was inspired to do so by a leader who wasn’t even in the hotel when the clerk decided to contribute (Linchpin, p. 221).

Working without guidelines? Encouraging people to perform without metrics to determine raises, promotions, or continued employment? These are foreign, even threatening, concepts to most employers and most labor organizations. They will lose control. Without control, they will cease to be relevant because both are designed to keep workers from being independent or self-reliant.

Godin explores many facets of the issues he raises. What stops people from expressing their art? A concept named “resistance” that Godin roots in the fight-or-flight response of human’s primitive “lizard brain,” the limbic system (pp. 109–110).

How is our innate creativity stomped out to prepare us for cog-style work in a factory—which have both blue and white collar uniforms? Godin offers an insightful critique of the US’s education system that prepares students for a life of compliance to established systems and acceptance of materialism to salve the hurt of limited choices in our work (pp. 39–48).

The twentieth century’s economic expansion—more goods produced more efficiently and sold to wide swaths of consumers at ever-lower prices—has reached its end. If you want work that has meaning, that engages you fully, and that continues regardless of economic conditions or a company’s shifting direction, then you need to become a linchpin.

In sum, linchpins:

  • express their art in spite of resistance
  • give of themselves to others without expecting reciprocity
  • see the world as it truly is from many different perspectives
  • don’t attach their hopes (energy) to a specific future that may never be